Aqua 10 rollers whistling

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My aqua 10 roller complete recently started whistling, it’s less than a year old and it’s been silent until now. it’s coming from the the “roller arm”, I can confidently say so because if I manually turn it like in the video It whistles exactly like when it’s running, so no it’s not the roller being dirty or not mounted correctly, but must be something in the arm, like the motor a bearing or something. Externally looks clean, internally I don’t know how to open it. I wouldn’t like to send it to repair since it’s working, any chance I can fix it myself? It’s still under warranty I bought it from dreame.it
I did mail customer service and they keep annoying me with “have you cleaned the robot? Have you mounted the roller correctly?”  

Se non vuoi perdere la garanzia cercando di ripararlo a casa prova ad inviare un video mentre è in funzione e questo video piu esteso. Magari dopo ti chiedono di inviarlo per ripararlo sotto garanzia 😄

I would recommend having it repaired by the service since it is still under warranty. I would also avoid doing it yourself to not lose the warranty rights.

Hello,

We sincerely apologize for the inconvenience.

If the device is still under warranty, we do not recommend disassembling or repairing it yourself, as doing so may affect your warranty coverage. We recommend contacting our after-sales service team so that the issue can be resolved as soon as possible.

The after-sales service team will ask you to provide the necessary information to better understand the situation and carry out an initial assessment. They will then proceed with the appropriate follow-up as quickly as possible. When contacting the after-sales service team, we recommend providing the following:

- Purchase invoice or proof of purchase
- A photo of the device label showing the serial number (SN)
- A brief description of the issue, along with relevant photos or videos clearly showing the problem
- The troubleshooting steps you have already performed

This information will help the after-sales service team review your case more efficiently, avoid repeating troubleshooting steps, and inform you as soon as possible of the solutions available after assessing your situation.

If you encounter any issues during the after-sales process, please feel free to contact us at any time and provide the service case number generated when you contacted the after-sales service team. This is usually a series of numbers beginning with “84”. We will assist you in verifying the situation, following up on your case, and providing any further support you may need.

Thank you for your understanding and support.