Firmware Update: When an Update Makes Something That Worked Before Worse ?

I’d like to share some thoughts about the latest firmware update on my Dreame.

After updating, I started experiencing an issue that I had never encountered before: during floor washing, the roller leaves visible streaks on the floor, affecting the overall cleaning result.

I reported the issue and was told that it would be fixed with a new firmware update. I was also informed that it would be possible to return to the previous firmware version.

However, as of today, there is still no corrective update and no option to downgrade to the previous firmware.

Let me be clear: I think Dreame is a fantastic company and, overall, the product itself is excellent. But precisely because we are talking about a premium product in this price range, I believe it is reasonable for customers to have equally high expectations.

A software update should not turn something that was working properly into a problem. Alpha and beta testing should exist precisely to identify issues like this before a firmware version is released to all users as a stable update.

Of course, problems can happen to any manufacturer. In my opinion, what really makes the difference is what happens afterwards: how quickly the issue is addressed, how clearly the company communicates with its customers and, whenever possible, whether users are given the option to roll back to a previous stable version while waiting for a fix.

If Dreame wants to become an even stronger leader in this market, I believe after-sales support needs to receive the same level of attention and quality that the company puts into developing innovative products.

This is not criticism for the sake of complaining. Quite the opposite: it comes from appreciating the brand and believing that it has the potential to do even better.

What do you think? Are these expectations too high, or should thoroughly tested firmware updates, quick fixes and the possibility of a rollback be part of the premium experience especially for products in this price range?

Hi,

Thank you for your continued support of Dreame and for taking the time to share your experience and valuable feedback regarding this firmware update.

We take the issue of roller streaks appearing after the update very seriously, and we have also collected several similar cases from other users.

Regarding the firmware version issue you mentioned, you can wait for a new widget update, or you can request a firmware rollback. If you would like to revert to a previous firmware version, please feel free to contact our official customer service team or send us a private message with your device serial number (SN). We will analyze the issue and determine whether a firmware rollback is the most appropriate solution.

We fully understand your expectations regarding firmware stability, the speed of issue resolution, and communication with customers, especially for a premium product. We also appreciate your suggestions, which come from your support of the brand and your desire to see it continue to improve. Your feedback is extremely valuable and helps us further enhance both our products and services.

Thank you again for your understanding and support.