Detergent installation error" or "Needs to add detergen

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I bought the L10s Ultra Pro Heat robot vacuum cleaner a year ago and there is currently a recurring error. The message displayed is "Detergent installation error" or "Needs to add detergent, but the container is full". It seems that the device can't pick up the detergent. Could you kindly provide me with directions on how to solve this problem? I still enjoy the warranty. The detergent I use is the specific one for the robot.

Hello,

Regarding this error message, you may first try the troubleshooting steps provided in the following article:

https://dreametech.zendesk.com/h ... lease-Add-Detergent

If the issue still persists after completing the troubleshooting steps, we recommend that you send the following information to our after-sales support team for further assistance:

Device S/N (serial number)
Proof of purchase/invoice
A screenshot of the error message
The results of the troubleshooting steps you have already tried

E-mail: aftersales@dreame.tech

Once the information has been received, our after-sales team will further investigate the issue and provide you with appropriate support.

Thank you for your cooperation and understanding.